Hotel Bristol Palace - Genoa

We spent three nights at this charming hotel while exploring the Old Town and nearby attractions. The room was spacious, well-kept, and provided a comfortable atmosphere. Although there were a couple of issues with the windows and some minor disturbances, the overall location and convenience made our stay enjoyable. The breakfast selection was quite good, but I noticed the staff could have been a bit more cheerful. I'd happily return for the comfortable stay and easy access to the city.

it is a beautiful location, very well kept, elegant and with many tasteful decoration and furnishing. We had a great time from breakfast in the wonderful dining room till a late night drink at the elegant hotel bar. Also the location is perfect to explore the city. Any time we come back to Genoa we would stay there again. Thank you Hotel Bristol Palace.

It is only a small thing, but there internet log-in is so well secured, not even the hotel staff could get through.

A safe, a flat-screen TV with satellite channels, and a mini-fridge-bar in the room and the comfortable bed...

The stairs.

We got a food recommendation in the restaurant for the children that was very expensive, that we discovered when we were paying our bill upon leaving the hotel. They should inform the customer if they recommend a dish that cost dubble of a "normal" dish.

Local meals with hot drinks.

Amazing staircase, elegant public areas, historical architecture

Noise from adjacent rooms can be intrusive!!! The air conditioning system struggled to keep up during warmer days, leading to discomfort!!! Perhaps some room service options could be expanded beyond limited hours!!!

Large room, comfortable bed, good breakfast

A big, inevitably somewhat impersonal hotel.

The hotel is in a great location, close to all the shops and restaurants. The staff were extremely friendly and our suite was fabulous, we were only sorry our stay was just one night.

The hotel has a very good location on a street right in the center of the city, surrounded by excellent areas for shopping and coffee breaks. The rooms are really large having an aristocratic flavor - a little severe, very good sound-proof, the bathroom is also huge and well-maintained., the air conditioning is working well and can be efficiently adjusted to your needs. Fair breakfast, pretty diversified, better for vegetarians. For the good weather, the hotel has also a nice terrace where you can have your breakfast in the open-air. Suitable for the eternal pretentious and revolted non-smokers because the hotel handle a positive discrimination, smoking being completely restricted inside the hotel.

Although the hotel advertisement claim they have a near-by location for parking, actually the hotel staff will pick up your car and park it in a location whose place you will not know and which most probably is a ordinary paid parking. At your arrival you are questioned if you want to use your car during your stay at the hotel, and your answer is better to be negative because the retrieval of the car takes between 15 and 45 minutes. I suppose it is not the fault of the staff but of the infernally traffic and of the difficult access to the hotel over the poky, narrow and full of parked scooters (in a order only by them known) streets. The stopping of the car in front of the hotel can be done only by a unique lane for busses, and this can be very difficult and pretty embarrassing at the peak hours, cause if at the near-by bus station will arrive 2-3 busses at once, certainly you will have to take out your luggage through the hurried fares displeased by the fact your are staying on their way. For the limousine or jeep owners it would be recommendable to think to another option where you will have a real parking on site. The entry of the hotel is someway obscure and too discreetly marked for a tourist who comes for the first time in this city. The staff of the hotel is professional and pretty helpful but having an air of superiority given most probably by the “importance” of their name plate showing the hotel brand. The internet access is extra charged, in a 4 star hotel this should be included. Far from being a high speed internet connection, it is only good for the ones with much patience and having not too much work to do.

Historic elegant staircase

Convenient location. Well organised. Good traditonal hotel at a reasonable price. The room was a very reasoable size for the price.

The hotel is beautifull! Excelent localization. The breakfust is excellent. The parking service is very efficient.

It has a good location in the heart of the city, yet it was also quiet. The room was big and well maintained. There was a large selection for breakfast. The bathroom was modern clean and well laid out.

There was no directory of hotel services. The hotel is old and the room furniture reflected this, which may not be to everyone's tastes. The bathroom walls were tiled in all white, which was a very stark and unforgiving look. There was no iron / ironing board in the room.

an unexpected upgrade made my stay feel like a fairytale with really good friendly staff

Beautiful hotel with good staff.

Magnificent location and stylish hotel. Savoury and enjoyable breakfast with scrambled eggs, Italian products and fresh croissants, reasonably priced. Excellent decor, exceptionally comfortable beds, immaculate rooms. Fast check-in, late check-out, accommodating staff.